For parts replacement for kites and poles:
1) For kites and poles purchased from Jackite, if parts required for assembly or normal use are missing, Jackite will replace parts free including shipping.
2) For Jackite Poles that have been damaged, Jackite requires the broken piece be returned. Jackite will, at its discretion, replace the parts for a small fee plus shipping.
3) For all other inquires for damaged products, Jackite requires the damaged product to be returned and possibly can replace the product or give a discount off future purchases.
Please Click to see our Policy Page