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All products from Jackite are warranted for 90 days except damage caused
by abuse, misuse or neglect. Jackite requires the product be returned
to Jackite for review before any consideration for refund, exchange or return
can be determined. Jackite does not recommend using the Jackite birds or poles
in winds over 20 mph. Jackite’s Osprey did fly through a hurricane, read article,
but this is not recommended.
For stores carrying Jackite products we offer an exchange program allowing you,
the store, to test Jackite products in your market. You may exchange product that
does not sell, dollar for dollar, for other products you wish to order. The returned
product cannot be damaged or altered in any way including sales stickers or any
other form of change. Jackite’s goal is to be able to return the product to inventory
without any additional handling. All decisions are at the sole discretion of Jackite.
Jackite may impose handling fees at its discretion.
For parts replacement for kites:
1) For kites and poles purchased from Jackite, if parts required for assembly
or normal use are missing, Jackite will replace the parts free including shipping
of the missing parts.
2) If kite and pole parts were lost due to purchaser’s error, Jackite normally
charges a small fee for the part and $5 to ship all parts needed.
3) For Jackite Poles that have been damaged, and for any reason, Jackite requires
the broken piece be returned to Jackite. Jackite will, at its discretion, replace
the parts for a small fee and a shipping fee of $5.
4) For all other inquires for damaged products, Jackite requires the damaged product
to be retuned and possibly can replace the product or give a discount off a future purchase. |
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